Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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customer & technical support representatives (multiple roles).
City:
Auckland
Job Type:
Job Title: Customer & Technical Support Representatives (Multiple Roles) Location: Mt Wellington, Auckland (Onsite training, then Hybrid) Rate: $28.88 – $29.79 per hour + 8% Holiday Pay Hours: 40 hours per week, Mon – Fri rotation (0800 – 1800)Duration: 16th February 2026 - 30th June 2026
The Role
We are looking for three motivated individuals to join a dedicated Telecare team on a fixed-term basis from Monday, 16th February 2026, through Tuesday, 30th June 2026. These roles sit at the heart of an organization that steps forward when New Zealanders need help most. We have two distinct workflows available:
Technical Field Support (x2): A hybrid role focusing on technical troubleshooting for specialized medical equipment and mobile devices. You will also act as a brand advocate, educating the community and stakeholders on life-saving services and pricing models.
Customer Support (x1): A high-volume inbound role focused on "first call resolutions". You will handle general enquiries, manage complaints, and provide professional advice to ensure an exceptional customer experience.
What’s in it for you?
...
Date:
16/02/2026
Job Title: Customer & Technical Support Representatives (Multiple Roles) Location: Mt Wellington, Auckland (Onsite training, then Hybrid) Rate: $28.88 – $29.79 per hour + 8% Holiday Pay Hours: 40 hours per week, Mon – Fri rotation (0800 – 1800)Duration: 16th February 2026 - 30th June 2026
The Role
We are looking for three motivated individuals to join a dedicated Telecare team on a fixed-term basis from Monday, 16th February 2026, through Tuesday, 30th June 2026. These roles sit at the heart o…..
insurance sales consultant.
City:
Wellington
Job Type:
The company
Randstad are partnering with one of New Zealand’s leading insurance providers, committed to being there for their customers when they need them the most. We are on the look out for outstanding sales consultants to join their high performing team.
What’s in it for you?
A supportive team environment driven by integrity, respect, and excellence.
Opportunities for professional growth and career advancement.
Be part of a company committed to doing what’s right for their customers and community.
About the Role
...
Date:
16/02/2026
The company
Randstad are partnering with one of New Zealand’s leading insurance providers, committed to being there for their customers when they need them the most. We are on the look out for outstanding sales consultants to join their high performing team.
What’s in it for you?
A supportive team environment driven by integrity, respect, and excellence.
Opportunities for professional growth and career advancement.
Be part of a company committed to doing what’s right for their customers and…..
Account Manager
City:
Christchurch
Job Type:
Permanent / Full Time
Date:
16/02/2026
Our client is looking for an experienced sales person to take on a fulltime ongoing role.
Their business is in the construction industry and this role would involve the following:
- Sourcing new business
- Managing existing companies
- Raising brand awareness
- Following through on leads
You will need to be a proactive, outgoing person who enjoys being on the phone and selling to Trade based companies, as well as maintaining relationships with current companies.
Additionally you will have