Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Sales and Marketing Executive
City:
Wellington
Job Type:
Permanent
Date:
11/02/2025
This is a standout opportunity to make your mark in an exciting position as a Marketing and Sales Executive. This role is responsible for the marketing of several key locations in an impressive portfolio of hotels and accommodation in Wellington. Bring your expertise and help this small team ach...
Telephone Consultant
City:
Sydney
Job Type:
Full-time
Date:
February 4, 2025
Telephone Consultant Lotus People location Sydney. $80,000 - $85,000 + Super.;Are you looking for a customer-focused role where you can make a real impact? If you have life insurance experience and a passion for helping people, we have the perfect 12
Surveyor
City:
Hamilton
Job Type:
Full-time
Date:
February 4, 2025
Surveyor S and L Land Specialists location Waikato.;Join a Growing Team and Shape the Future of Land Development. For over 61 years, S&L Land Specialists has been at the forefront of land development in New Zealand. Our reputation for innovation, pre
contact centre insurance claims approval.
City:
Auckland
Job Type:
About Southern Cross;We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live well for longer.;With almost a million members in our care, we are New Zealand's leading health insurer.;We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.;About the role;As part of our Contact Centre whānau, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing. You will be joining an award-winning team, proud winners of the 2024 Readers Digest Quality Service Award. A diverse team who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive, celebrate each other’s wins, all while bringing their whole selves to work....;You will deliver exceptional customer service, fostering member satisfaction and brand loyalty.;Support members via voice or digital, managing their enquiries on healthcare treatment eligibility under their health insurance plans.;Gather information, conduct research, and piece together a case to deliver a confident and clear decision.;Navigate our systems and tools to accurately record enquiry details and outcomes.;You will ensure our members maximize the value of their insurance products by efficiently resolving inquiries and processing policy changes.;You will practice continuous improvement, keeping up to date with your knowledge around changes in policy, product, and processes.
Date:
24/02/2025
customer service…..