Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Advisor
City:
Wellington
Job Type:
Full-time
Date:
September 18, 2024
Advisor, Planning and Performance Crown Law location Wellington.;About us Crown Law provides legal advice and representation to the Government in matters that affect everyone in Aotearoa New Zealand. Our mahi ranges from the enforcement of criminal l…..
Billing Advisor
City:
Auckland
Job Type:
Full-time
Date:
February 14, 2024
Billing Advisor Russell McVeagh location Auckland.;About Russell McVeagh Russell McVeagh is New Zealand's premier law firm committed to operating at the cutting edge of legal practice. Our award-winning team of lawyers across Auckland | Tāmaki Makaur
Apartment Hotel Front Office Receptionist and Customer Service
City:
Brisbane
Job Type:
Part-time
Date:
August 27, 2024
Apartment Hotel Front Office Receptionist and Customer Service Alexandra Serviced Apartments location Brisbane. $30 – $34.99 per hour.;Alexandra Serviced Apartments – Woolloongabba. Qld's Oldest Serviced Apartments Operator. Hospitality & Patients Se
Business Development Manager
City:
Christchurch
Job Type:
Permanent
Date:
28/08/2024
Beyond Recruitment is proudly supporting a national not-for-profit organisation that is on the hunt for a Business Development Manager to focus on expanding their business partner portfolio. This is a newly created role suited to someone who is well networked and is excited about raising the pro...