Call Centre and Customer Service Jobs
Recruitment Agencies we recommend
About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
-
Banking
-
Finance
-
Insurance
-
Telecommunications
-
Third party call centres
Occupations Related to Customer Service
-
Administration Officer
-
Call Centre Worker
-
Contact Centre Worker
-
Information Technology Helpdesk/Support Technician
-
Receptionist
-
Sales Representative
-
Supervisor
-
Team Leader
-
Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
There are no Jobs available with your search criteria
Please try with another Job Sector or City
Or Check for spelling mistakes.
Customer Service Representative - Call Centre
City:
Auckland
Job Type:
Permanent / Full Time
Date:
16/02/2026
Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.
This full time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.
Key Responsibilities:
Manage both inbound and outbound calls
Field concrete-related queries
Process orders and changes for products and services
Resolve customer complaints
We're particularly interested
Member Care Support Coordinator (Part-time)
City:
Job Type:
Date:
Posted on 06/01/2026
About the Company: We’re proud to partner with a national charitable organisation that provides practical, social, and emotional support to New Zealanders living with incurable breast cancer. For over 20 years, they’ve been a steady source of compass…..
Store Manager - Henderson
City:
Job Type:
Date:
Posted on 22/01/2026
About the Company: Moustache Milk & Cookie Bar is a passionate New Zealand food business built on a childhood dream to create something fun and nostalgic. From the timeless choc chunk to wild limited-edition creations, every cookie is handmade with l…..
Consumer Services & Quality Officer
City:
Job Type:
Date:
Posted on 29/01/2026
About the Company: Work for a company that plays a significant role in New Zealand’s FMCG and beverage industry, with a wide range of well-known brands. They focus on delivering high-quality products that are trusted by consumers across the country, …..