Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer and Product Support Representative
City:
Auckland
Job Type:
Part Time
Date:
19/01/2026
Location: North Shore, Auckland
Hours: 34 hours/week during school terms (minimal hours during holidays)
Type: Office-based. Must be able to work between 8am -4pm Monday – Friday
Simplifying School Life – One Interaction at a Time Our client Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected.
They a
Customer Service Officer
City:
Hamilton
Job Type:
Full Time
Date:
19/01/2026
Join our team as a Customer Service Representative!
Are you enthusiastic, proactive, and ready to make a real impact? We’re on the lookout for passionate Customer Service Representatives to join a dynamic, fast-paced contact centre in Te Rapa. You’ll be employed by Madison and work closely with our onsite team at a large government organisation.
As part of a dedicated team supporting a high-volume project, you’ll play a key role in delivering tailored solutions to customers through both voice
Account Manager
City:
Christchurch
Job Type:
Permanent / Full Time
Date:
19/01/2026
Our client is looking for an experienced sales person to take on a fulltime ongoing role.
Their business is in the construction industry and this role would involve the following:
- Sourcing new business
- Managing existing companies
- Raising brand awareness
- Following through on leads
You will need to be a proactive, outgoing person who enjoys being on the phone and selling to Trade based companies, as well as maintaining relationships with current companies.
Additionally you will have
Phone Sales Consultants – B2B
City:
Job Type:
Date:
Posted on 01/12/2025
About the Role: We have fantastic opportunities for sales-minded individuals to play a central role in growing our client’s organisations by achieving individual and team targets by following up on warm and cold leads through outbound calls. Other ke…..