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Call Centre and Customer Service Jobs

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Recruitment Agencies we recommend

Tribe Recruitment

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Tribe Recruitment is a 100% privately Kiwi-owned recruitment agency established in 2014, with the ethos of culture first and leaving no stone unturned within temp, perm, contract recruitment and executive search throughout Aotearoa New Zealand.

About the Call Centre and Customer Service Sector in New Zealand

Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.

 

It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.

 

While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.

 

Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.

 

Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.

Frog Recruitment

Forg recruitment

Launched in 2002, Frog Recruitment was established to meet the new employment reality; employers requiring innovative responses to drive down recruitment costs, a scarcity of talent and the new breed of savvy, forthright and technologically sophisticated career seeker.

Working in Customer Contact in New Zealand

There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.

 

For some customer contact jobs, a qualification may be required in a specialty area such as IT.

 

It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.

Major Sectors Requiring Customer Service and Call Centre Staff

  • Banking

  • Finance

  • Insurance

  • Telecommunications

  • Third party call centres

Occupations Related to Customer Service

  • Administration Officer

  • Call Centre Worker

  • Contact Centre Worker

  • Information Technology Helpdesk/Support Technician

  • Receptionist

  • Sales Representative

  • Supervisor

  • Team Leader

  • Telemarketer

Industry Snapshots

45,000 - Average salary of a contact centre worker

Featured Jobs

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customer service.

City:

Auckland

Job Type:

permanent

Date:

23 may 2024

Are you passionate about helping people and ready to advance your customer service career? Are you eager to join an organisation that's making a meaningful impact on the community and the lives of individuals across New Zealand? If this resonates wit…..

customer service representative.

City:

Manawatu / Whanganui

Job Type:

temporary

Date:

13/06/2024

The company;A well known Contact Centre in Levin are seeking extra support to cover their busy spell over the next 4 months. A fun, dynamic and team focused working environment with supportive management! This Company has a warm and inviting office &…..

Senior Business Development Specialist

City:

Wellington

Job Type:

Permanent

Date:

28/05/2024

Are you an experienced door opener with a passion for driving new business, experience in quickly building relationships, and closing deals? My client is a large facilities service provider with a long client list in private and public sector enterprises looking to expand their business developme...

Customer Services Representative

City:

Auckland

Job Type:

Permanent

Date:

18/05/2024

Showcase your fantastic Customer Service skill set Join a dynamic organisation where you are valued Free carparking, quarterly bonus and fantastic coffee Our client is on the look-out for an experienced Customer Service Representative with a minimum of 5+ year's experience to join their friendly...

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