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Call Centre and Customer Service Jobs

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About the Call Centre and Customer Service Sector in New Zealand

Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.

 

It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.

 

While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.

 

Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.

 

Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.

Recruitment Agencies we recommend

Tribe Recruitment

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Tribe Recruitment is a 100% privately Kiwi-owned recruitment agency established in 2014, with the ethos of culture first and leaving no stone unturned within temp, perm, contract recruitment and executive search throughout Aotearoa New Zealand.

Frog Recruitment

Forg recruitment

Launched in 2002, Frog Recruitment was established to meet the new employment reality; employers requiring innovative responses to drive down recruitment costs, a scarcity of talent and the new breed of savvy, forthright and technologically sophisticated career seeker.

Working in Customer Contact in New Zealand

There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.

 

For some customer contact jobs, a qualification may be required in a specialty area such as IT.

 

It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.

Major Sectors Requiring Customer Service and Call Centre Staff

  • Banking

  • Finance

  • Insurance

  • Telecommunications

  • Third party call centres

Occupations Related to Customer Service

  • Administration Officer

  • Call Centre Worker

  • Contact Centre Worker

  • Information Technology Helpdesk/Support Technician

  • Receptionist

  • Sales Representative

  • Supervisor

  • Team Leader

  • Telemarketer

Industry Snapshots

45,000 - Average salary of a contact centre worker

Featured Jobs

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2 x Customer Service Broker's

City:

Wellington

Job Type:

Permanent

Date:

9/02/2024

• Join a fun and supportive team! • Diverse and rewarding role with the potential to grow within a huge global organisation • Modern office in Wellington CBD, walking distance to the waterfront and public transport • $58,00 - $65,000 annual salary, depending on experience • Full tr...

Business Sales Consultant

City:

Auckland

Job Type:

Permanent

Date:

26 February 2024

About the Company

Join a company that offers around the clock professional support to their clients. This company is in a massive phase of growth and is wanting to bring in new talent to see it take off!

About the Role

Join a dynamic sales team and be a key player in success! As a vital team member, you'll own and deliver on key accountabilities, contributing to a vibrant culture by embodying this company’s core values and behaviours. Achieve outstanding contact rates through both inbound and outbound channels. Maximize conversations by ensuring a high quality of service!

In office position

Outbound Sales Team Leader

City:

Auckland

Job Type:

Permanent

Date:

16 February 2024

About the Company

Our client is a future-thinking Licensed New Zealand Life Insurance company focused on making insurance simple, accessible, and affordable for Kiwis and helping them to have peace of mind as they plan for the future of themselves and their loved ones. Manufacturing and distributing their own Life Insurance and Funeral products, our multiple award-winning client believes that affordable high-quality insurance should be available for all Kiwis, and that this is achieved by putting the needs of their customers first.

About the role

The New Business Team Leader is responsible for managing one of the company’s team of sales consultants to ensure they strive for excellence and meet key performance indicators while living the company values – excellence, customer focus, respect, and sharing.

Key duties include

Sales Development Representative

City:

Auckland

Job Type:

Permanent

Date:

29 February 2024

About the Role

This is a fantastic opportunity for a sales-minded individual to play a central role in growing our client’s organisation by achieving individual and team targets by following up on warm and cold leads through outbound calls.

Other key areas include

• Business-to-business sales.

• Delivering exceptional customer service.

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