Call Centre and Customer Service Jobs

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About the Call Centre and Customer Service Sector in New Zealand

Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.


It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.


While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.


Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.


Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.

Working in Customer Contact in New Zealand

There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.


For some customer contact jobs, a qualification may be required in a specialty area such as IT.


It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.

Major Sectors Requiring Customer Service and Call Centre Staff

  • Banking

  • Finance

  • Insurance

  • Telecommunications

  • Third party call centres

Occupations Related to Customer Service

  • Administration Officer

  • Call Centre Worker

  • Contact Centre Worker

  • Information Technology Helpdesk/Support Technician

  • Receptionist

  • Sales Representative

  • Supervisor

  • Team Leader

  • Telemarketer

Industry Snapshots

45,000 - Average salary of a contact centre worker

Featured Jobs

Customer Operations - Project Support



About the Company

This business is in the NZX top 50 Index and is a true leader in their market. A household name, they are on a mission to transform and challenge the status quo, ensuring that the customer is at the forefront of every decision and interaction!

About the Role

As the Customer Operations, you will be part of a Project Management team where your day to day will be to support the delivery, and facilitate Fibre/Copper connections project for the Project Manager.

This is a varied, yet busy role where you will be required to be the in between person between the end user, ISP and internal stakeholders.

Key aspects of this role include

Ensuring the successful delivery/implementation

Customer Service Officer – Palmerston North

Manawatu / Whanganui

Full Time

Are you looking for your next role? We are looking for true customer service champions to work in a supportive environment with structured hours with an awesome team. As a customer-centric organisation, Inland Revenue has the goal to give customers

customer service representative

Manawatu / Whanganui


Are you passionate about people and the community? Would you thrive knowing you're facilitating support for people across Aotearoa?

The Organisation

We have a great opportunity to support New Zealander's from within a central Government agency, right in the heart of Whanganui.

Customer Service Representatives


Full Time

Enjoy interacting with people and have a passion for customer service? Madison Recruitment wants to hear from you! We are looking for experienced customer service representatives and strong communicators who will thrive in fast paced call centre

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