Call Centre and Customer Service Jobs

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Recruitment Agencies we recommend

Frog Recruitment

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Launched in 2002, Frog Recruitment was established to meet the new employment reality; employers requiring innovative responses to drive down recruitment costs, a scarcity of talent and the new breed of savvy, forthright and technologically sophisticated career seeker.

About the Call Centre and Customer Service Sector in New Zealand

Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.


It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.


While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.


Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.


Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.

Working in Customer Contact in New Zealand

There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.


For some customer contact jobs, a qualification may be required in a specialty area such as IT.


It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.

Major Sectors Requiring Customer Service and Call Centre Staff

  • Banking

  • Finance

  • Insurance

  • Telecommunications

  • Third party call centres

Occupations Related to Customer Service

  • Administration Officer

  • Call Centre Worker

  • Contact Centre Worker

  • Information Technology Helpdesk/Support Technician

  • Receptionist

  • Sales Representative

  • Supervisor

  • Team Leader

  • Telemarketer

Industry Snapshots

45,000 - Average salary of a contact centre worker

Featured Jobs

mbie - security officers



Do you want to be a part of a team that helps to keep our whānau and communities safe by protecting New Zealand from Covid-19? You have the opportunity to be joining a team of over 4,000 employees nationwide to make a difference and help protect our team of 5 million!

The Ministry of Business, Innovation and Employment are seeking reliable, vaccinated security guards who can work in one of New Zealand’s Managed Isolation and Quarantine Facilities. These are permanent, full-time positions available in 2022

What you will be doing

As an MIQ Security Officer, you will be ensuring the safety of returnees and staff. You will be required to

Support Manager



About the Company

Since its launch in 2002, this high-end fashion brand has established itself as one of Australasia’s premier style destinations. With a thriving international presence, they offer an extensive and expertly curated collection of fashion and lifestyle products.

A boutique approach to the retail industry has meant they have a close, personalised relationship with the brands they work with, that their product offering is always curated and ensures that their customers’ shopping experience is always a level beyond any ordinary store!

They believe in their people and what they are capable of, which is why team members are rewarded right from the very beginning and enjoy some amazing benefits!

About the Role

We are looking for an experienced and passionate leader who can ensure smooth and efficient store operations that underpin a seamless customer experience, champions this brand’s values and vision, and drives real success and engagement in the team.

As Support Manager, you will be based instore, and report to the Store Manager with the responsibility of engaging and motivating a team, driving operational excellence, and delivering on sales and KPI expectations.

Credit Controller - Hamilton



About the Company

A NZ based finance company who is well established in the New Zealand market, you will know this business and will have only heard good things about it! With a national presence, this business is always looking to do things better and invest in their staff and customers for this reason. They are all about learning and development for their staff, with 6-month performance reviews, 12-month salary reviews, and will contribute towards course fees for any study completed which benefits your development within the business!

About the Role

This role is working on inbound and outbound calls to customers to discuss their finance issues if payments have been missed. The company offer multiple payment options and always aim to help the customers with their financial worries. The calls are of the empathetic nature, building a rapport with customers to help them understand the importance of payments.

The hours for this role are Monday to Friday business hours and Saturdays between 10am – 12pm on a rotational basis. This role is based in Hamilton.

About You

Due to the nature of the calls, we are looking for people who are resilient and can shake off a bad day of ‘No’s! We are looking for people who can show empathy on the calls and work in line with company ethos of always trying to help the customers. There are high call volumes of inbound and outbound calls required, we are looking for someone that is motivated and has a high level of perseverance!

Client Support Specialist



About the Company

Our client is a market leader in their sector in the insurance industry. They have a high performing team with a great culture and environment! The company is growing and with growth comes future development for the right person. Our client has great managers and leaders in the business to support people to grow and learn for the future.

About the Role

This role is a blend of Administration and Customer Service where day to day you will be on the phones, liaising with customers, handling queries and talking through their needs, whilst also processing documentation, data entry, quoting, processing cancellations, and responding to emails.

About You

You might be a recent graduate who is eager to get your foot in the door into the office, a Call Centre Representative who wants to move away from high volume phone-based work, or maybe a solid administrator who wants a little more client interaction!

We are open to experience for this role but being conscientious, positive, driven, a team player and enthusiastic are absolute non-negotiables!

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