Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Cost Recovery Specialist
City:
Auckland
Job Type:
Permanent
Date:
14 July 2025
About the Company;We’re working with a well-known telco brand who are on a mission to transform and challenge the status quo, ensuring that the customer is at the forefront of every decision and interaction! Based in a seriously cool, modern office i…..
Customer Service Representative
City:
Auckland
Job Type:
Permanent
Date:
6 June 2025
About the Company;We’re working with a well-known telco brand with a growing customer experience space. Based in a seriously cool, modern office in the CBD (think funky colours, LED artwork, and a great open floor plan), this company knows how to mix…..
Customer Care Specialist
City:
Auckland
Job Type:
Temporary
Date:
20 March 2025
About the Company;A global leader in energy management and automation, this company is committed to driving digital transformation for efficiency and sustainability. With a strong presence in over 100 countries, it provides innovative solutions that …..
Customer Service Representatives
City:
Auckland
Job Type:
Permanent
Date:
17 February 2025
About the Role;As we’re seeing an increase in demand for individuals with customer service experience who may be looking to further their contact centre careers, we are looking for candidates with experience in this area. Our clients span across dive…..