Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer Service Representative - Call Centre
City:
Auckland
Job Type:
Permanent / Full Time
Date:
19/01/2026
Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.
This full time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.
Key Responsibilities:
Manage both inbound and outbound calls
Field concrete-related queries
Process orders and changes for products and services
Resolve customer complaints
We're particularly interested
Customer Service Officer
City:
Auckland
Job Type:
Full Time
Date:
19/01/2026
Join our team as a Customer Service Representative!
Are you enthusiastic, proactive, and ready to make a real impact? We’re on the lookout for passionate Customer Service Representatives to join a dynamic, fast-paced contact centre in Manukau, Auckland. You’ll be employed by Madison and work closely with our onsite team at a large government organisation.
As part of a dedicated team supporting a high-volume project, you’ll play a key role in delivering tailored solutions to customers through b
customer service specialist.
City:
Wellington
Job Type:
The Opportunity
We are looking for a versatile individual to join a high-growth team dedicated to removing friction from everyday professional life. The team take complex, essential processes and streamline them, allowing users to spend less time on administration and more time on their actual work.
In this role, you will be the engine room of user experience, ensuring that everything runs smoothly behind the scenes while maintaining a direct line to the customer.
What you will do:
Guide users through various workflows, ensuring they are set up for long-term success.
Manage and verify critical data points to ensure accuracy and compliance with internal standards.
Identify roadblocks in the user journey and resolve them using a mix of empathy and technical logic.
Share observations with the wider team to help refine processes and improve digital tools.
Assist in the creation of documentation to help users help themselves.
Who you are:
You are a clear communicator who can take "heavy" information and make it light and understandable.
You are detail-oriented, almost to a fault, and you enjoy the satisfaction of a perfectly organized system.
You are adaptable and thrive in environments where no two days look exactly the same.
You are a team player who is happy to "muck in" wherever help is needed most.
You have a natural technical aptitude and can pick up new software and internal systems quickly.
Requirements:
Strong written and verbal skills.
Availability to work a flexible roster as required by the needs of the company.
A background in (or a strong desire to learn) the intersection of service, technology and administration.
...
Date:
19/01/2026
The Opportunity
We are looking for a versatile individual to join a high-growth team dedicated to removing friction from everyday professional life. The team take complex, essential processes and streamline them, allowing users to spend less time on administration and more time on their actual work.
In this role, you will be the engine room of user experience, ensuring that everything runs smoothly behind the scenes while maintaining a direct line to the customer.
What you will do:
Guide use…..
Provisioning Coordinator
City:
Job Type:
Date:
Posted on 05/01/2026
About the Company: We’re working with a well-known telco brand with a growing customer connect space. With a brand new, modern office set to open in the CBD soon, this company knows how to mix professionalism with personality. About the Role: Are you…..