Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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MePACS Help Desk Support Officer
City:
Melbourne
Job Type:
Full-time
Date:
February 12, 2025
MePACS Help Desk Support Officer Peninsula Health location Melbourne.;Peninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life conti…..
Planning Officer Assessments
City:
Sydney
Job Type:
Full-time
Date:
February 1, 2025
Planning Officer Assessments Housing Delivery Authority Department of Planning, Housing and Infrastructure location Sydney.;Together we shape thriving communities, public spaces, places and economies. Be a key part of the Housing Delivery Authority,
Motackle Online Customer Service Representative
City:
Australia
Job Type:
Full-time
Date:
February 16, 2025
Motackle online Customer Service representative Motackle and Outdoors location Coffs Harbour and North Coast.;As a customer service representative for motackle, you will work within our mail order team helping our online customers choose the best pro…..
Retail Manager
City:
Auckland
Job Type:
Permanent
Date:
27/02/2025
Monday to Friday hours with the occasional weekend work required Showcase your fantastic team leadership & outstanding customer experience skill set Join a dynamic organisation where you are valued and love to come to work Sell a technical product range Our client is on the look-out for an ex...