Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer Service Supervisor
City:
Auckland
Job Type:
Full Time
Date:
19/01/2026
We are seeking an experienced Supervisor with exceptional organisational skills to be based onsite at our client’s offices supervising a team of Madison Customer Service Representatives. You will be employed by Madison working closely with our team as they support a large government organisation in their contact centre.
This 4-month temporary role starting 23rd February, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.
Office
customer service representative.
City:
Wellington
Job Type:
Exciting Opportunity!
A well known Contact Centre in Wellington are seeking extra support to cover their busy season. A fun, dynamic and team focused working environment with supportive management! This Company has a warm and inviting office & are on the look out for new staff members to join their team.
The Role:
Dates: Monday 5th January until 16th January
Pay: $27 per hour + 8% holiday pay, paid weekly
Hours: 40 hours per week, Monday to Friday, between the hours of 8AM - 5PM.
About You:
Previous customer service experience is ideal, but we welcome applicants from various backgrounds, including call centres, hospitality, retail, and university students.
Thrives in a challenging and vibrant environment.
Must hold valid working rights in New Zealand (working visa, residency, or citizenship).
What You’ll Be Doing:
Provide excellent customer service, ensuring positive and high-quality interactions.
Engage in strong, effective conversations with customers, showing genuine interest in resolving their issues.
Interact with customers via email, webchat, and telephone.
Requirements:
Must have long-term work rights in New Zealand.
A clear criminal history is essential.
Next Steps:
If this opportunity excites you, don’t wait—apply now! The start date is quickly approaching. We value diversity and are committed to providing equal employment opportunities for all. Applications from all backgrounds are encouraged.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Date:
19/01/2026
Exciting Opportunity!
A well known Contact Centre in Wellington are seeking extra support to cover their busy season. A fun, dynamic and team focused working environment with supportive management! This Company has a warm and inviting office & are on the look out for new staff members to join their team.
The Role:
Dates: Monday 5th January until 16th January
Pay: $27 per hour + 8% holiday pay, paid weekly
Hours: 40 hours per week, Monday to Friday, between the hours of 8AM - 5PM.
About You…..
Call Centre Workers
City:
Christchurch
Job Type:
Permanent / Full Time
Date:
19/01/2026
Requirements
NZQF Level 2 or 3 qualification, or at least one year of call centre experience
Reliable transport and a full driver's licence
Flexibility with work hours
Tasks Include:
answering incoming calls, emails and messages, and assisting customers with their specific inquiries
identifying requirements and recording information into computer systems
coaching staff and assisting call centre operators to resolve problems and customer inquiries
developing rosters and managing staff num
Customer and Product Support Representative
City:
Auckland
Job Type:
Part Time
Date:
19/01/2026
Location: North Shore, Auckland
Hours: 34 hours/week during school terms (minimal hours during holidays)
Type: Office-based. Must be able to work between 8am -4pm Monday – Friday
Simplifying School Life – One Interaction at a Time Our client Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected.
They a