Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer Service Supervisor
City:
Wellington
Job Type:
Full Time
Date:
16/02/2026
We are seeking an experienced Team Leader with exceptional organisational skills to be based onsite at our client’s offices supervising a team of Madison Customer Service Representatives. You will be employed by Madison working closely with our team as they support a large government organisation in their contact centre.
This temporary role starting 16th March, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.
Office-based, We
sales consultant.
City:
Wellington
Job Type:
The company
Randstad are partnering with one of New Zealand’s leading insurance providers, committed to being there for their customers when they need them the most. We are on the look out for outstanding sales consultants to join their high performing team.
What’s in it for you?
A supportive team environment driven by integrity, respect, and excellence.
Opportunities for professional growth and career advancement.
Be part of a company committed to doing what’s right for their customers and community.
About the Role
...
Date:
16/02/2026
The company
Randstad are partnering with one of New Zealand’s leading insurance providers, committed to being there for their customers when they need them the most. We are on the look out for outstanding sales consultants to join their high performing team.
What’s in it for you?
A supportive team environment driven by integrity, respect, and excellence.
Opportunities for professional growth and career advancement.
Be part of a company committed to doing what’s right for their customers and…..
Customer Service Administrator
City:
Wellington
Job Type:
Full Time
Date:
16/02/2026
About the Role
We are recruiting administration support champions for Madison’s workforce in Wellington. You will be employed by Madison working closely with our team onsite.
As part of a team specifically set up for this busy season, you will be responsible for providing general administration and operational support to the wider office, as well as customer service to the New Zealand public. This temporary role will have a tangible impact on the community and give you an excellent opportunity
customer service representative.
City:
Wellington
Job Type:
Are you a natural communicator who loves helping people? Join our clients dynamic team and be the face (and voice) of their brand!
About the Role
We are looking for an energetic and reliable Customer Service Representative to join our clients team. This isn't your typical "script-reading" job; you’ll be handling a mix of inbound inquiries and proactive outbound calls.
Whether you’re solving a complex issue for a long-term client or reaching out to welcome a new one, your goal is to provide a seamless, positive experience every time.
Key Responsibilities
Inbound Support: Answer incoming calls and emails, providing accurate information and resolving issues efficiently.
Outbound Outreach: Conduct proactive calls to follow up on inquiries, provide account updates, and ensure customer satisfaction.
Data Management: Accurately update customer records in their CRM after every interaction.
Problem Solving: Think on your feet to find solutions that leave the customers smiling.
Collaboration: Work closely with the wider team to improve our service processes.
What You’ll Bring
Communication Skills: You have a clear, professional phone manner and can write a sharp email.
Resilience: You stay calm under pressure and view challenges as opportunities to learn.
Tech Savvy: Previous experience with CRM software & use of different systems.
Experience: Previous experience in a call centre is preferred, but a great attitude is mandatory.
Why Join Us?
Great Culture: A supportive, inclusive team environment with regular social events.
Growth: We believe in promoting from within and offer genuine career progression.
Perks: On-site parking, free gym access & healthcare!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Date:
16/02/2026
Are you a natural communicator who loves helping people? Join our clients dynamic team and be the face (and voice) of their brand!
About the Role
We are looking for an energetic and reliable Customer Service Representative to join our clients team. This isn't your typical "script-reading" job; you’ll be handling a mix of inbound inquiries and proactive outbound calls.
Whether you’re solving a complex issue for a long-term client or reaching out to welcome a new one, your goal is to provide a …..