Data Collection Specialist

Work Remotely
Full Time

Job Description:

Madison Recruitment

Join New Zealand’s official data agency whose purpose is to collect information from the people and organisations of New Zealand. They use this information to publish essential insights and data.

We are looking for Work from Home, Data Collection Specialists to join the contact centre team to conduct outbound phone-based surveys and field based work collecting essential data from the New Zealand public.

Start date: 15th August or 5th September 2022

Hours: 37.5 hours per week between the hours of 8am – 9pm, Monday to Sunday

Training: Training will be conducted at their Auckland central office for the first three weeks

The role

Assist in conducting a critical outreach survey, to gather data from the New Zealand population

Outbound calling to New Zealanders, following a scripted process to gather the relevant information

Recording information accurately in the database with high attention to detail

Proactively building rapport with people over the phone and explaining the benefits to New Zealand if they do participate in the survey, to gain as much traction as possible

Visiting selected households to conduct face to face interviews and build relationships with the communities of Aotearoa

About you

You have excellent customer service skills and a strong phone manner

You excel in a high volume, fast paced customer service environments

You have the ability to deal with difficult or frustrated customers, and help to turn their day around!

You have a strong eye for detail, and can accurately record information

You are tech savvy and able to juggle multiple systems at once

You have a full licence and your own vehicle

What’s in it for you?

What’s in it for you?

Work for a well-known reputable government organisation – great for the CV!

Opportunity to develop and build on your skillset

Flexible by default, enjoy a work from home set up and balance life and work commitments

Exciting and meaningful work that makes a difference to Aotearoa

Me pēhea te tuku tono | How to apply

Call Centre/Customer Service


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