Inbound Customer Service Representative

Wellington
Full Time

Job Description:

Madison Recruitment

About the Role

We are recruiting enthusiastic and proactive Customer Service Representatives to work at a fast-paced inbound contact centre position based in Wellington Central. You will be employed by Madison working closely with our team onsite at a large government organisation.

As part of a team specifically set up for this busy season, you will be responsible for providing tailored solutions to customers as well as supporting them through digital self-service channels.

Your commitment to customer experience, accurate and efficient work, and confidence multitasking will lead to your success in this role. With 2 weeks full time, paid training, you will benefit from gaining specialist knowledge along with valuable public sector experience to add to your career repertoire.

Details of the assignment

Starting 13th of July for 4 months

Full-time, 40 hours per week

$27 per hour and 8% holiday pay

Working onsite on Victoria Street close to public transport

Full training and support during your assignment

The role will be Monday – Friday, working 8am – 4.30pm, with the occasional 8am – 4.30pm Saturday shift.

We’re looking for applicants who

Have a positive, proactive approach to work

Have excellent verbal and written communication

Are confident navigating multiple computer systems on dual screens

Take pride in their ability to listen, assess a situation, and provide effective solutions

Are flexible and able to adapt on the fly to a diverse range of queries

Benefits

Great experience supporting a well-known organisation

Great experience supporting a well-known organisation

Continuous support from your Madison consultant

Receive discounts at Specsavers and Lumino

Sound like you or someone you know? Want to know more? Want to apply for this role? (Yes!)

Click here to apply and secure your spot with our awesome team!

Call Centre/Customer Service

Madison

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