Credit Controller - Hamilton
About the Company
A NZ based finance company who is well established in the New Zealand market, you will know this business and will have only heard good things about it! With a national presence, this business is always looking to do things better and invest in their staff and customers for this reason. They are all about learning and development for their staff, with 6-month performance reviews, 12-month salary reviews, and will contribute towards course fees for any study completed which benefits your development within the business!
About the Role
This role is working on inbound and outbound calls to customers to discuss their finance issues if payments have been missed. The company offer multiple payment options and always aim to help the customers with their financial worries. The calls are of the empathetic nature, building a rapport with customers to help them understand the importance of payments.
The hours for this role are Monday to Friday business hours and Saturdays between 10am – 12pm on a rotational basis. This role is based in Hamilton.
Due to the nature of the calls, we are looking for people who are resilient and can shake off a bad day of ‘No’s! We are looking for people who can show empathy on the calls and work in line with company ethos of always trying to help the customers. There are high call volumes of inbound and outbound calls required, we are looking for someone that is motivated and has a high level of perseverance!
We are less concerned about your experience, and more focused on your warm and empathetic approach, your ability to build rapport with all walks of life and demonstrate resilience and motivation. These are non-negotiables! You might currently be working in hospitality, retail, a call centre, administration, or another credit control role – anywhere that require the above soft skills, we want to hear from you.
Other requirements are
Good written and verbal communication skills, with the ability to build a rapport with anyone!
The perfect balance of resilience and empathy
Ideally clear criminal and credit history however if you have defaults please still apply so we can have an honest and open conversation
Full work rights for NZ – Citizen, Perm Resident or hold a resident class visa
To find out more, please get in touch with Hattie MacLennan by email at firstname.lastname@example.org
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…