Technical Representative

Full Time

Job Description:

Madison Recruitment

As a Technical Representative, you will be providing inbound and outbound support, education and guidance to customers in the deployment and maintenance of internet services across New Zealand. Your main focus will be assisting with the diagnosis and resolution of any technical issues, whilst proactively ensuring customers are getting the best use out of their internet services.

Role specifics

Permanent opportunity

Start date – 17 January 2022

A hybrid work from home set up, with one day in the office per fortnight

Rotating rosters Monday – Friday 8am – 10pm & Saturday Sunday 8am – 8pm

Rosters are set for four weeks at a time, one week in advance

You’ll be providing the very best customer experience by

Providing Tier 1 technical support and customer service duties in relation to broadband and data services

Managing inbound and outbound customer calls and email enquiries

Fault ticket management and resolution

Resolve escalated issues within a reasonable time frame

About you

You have excellent verbal and written communication skills and a passion making customers’ lives easier by solving their internet problems

You enjoy working in a fast paced, high volume and target-focussed environment

You are tech savvy, and able to juggle multiple systems at once and troubleshoot with customers confidently (full training and ongoing support will be provided in the role)

Previous contact centre/customer service experience is highly desired

You have a stable internet connection and quiet space in your home to work in with no interruptions



Earn up to $6,000 annually in monthly bonuses

$80 monthly credit towards your Wi-Fi + $30 extra towards power/mobile

$300 gym subsidy per year

50% subsidy on health insurance premiums for you and your immediate family

Long term career development opportunities

Call Centre/Customer Service


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