Support Manager


Job Description:

Tribe Recruitment ltd

About the Company

Since its launch in 2002, this high-end fashion brand has established itself as one of Australasia’s premier style destinations. With a thriving international presence, they offer an extensive and expertly curated collection of fashion and lifestyle products.

A boutique approach to the retail industry has meant they have a close, personalised relationship with the brands they work with, that their product offering is always curated and ensures that their customers’ shopping experience is always a level beyond any ordinary store!

They believe in their people and what they are capable of, which is why team members are rewarded right from the very beginning and enjoy some amazing benefits!

About the Role

We are looking for an experienced and passionate leader who can ensure smooth and efficient store operations that underpin a seamless customer experience, champions this brand’s values and vision, and drives real success and engagement in the team.

As Support Manager, you will be based instore, and report to the Store Manager with the responsibility of engaging and motivating a team, driving operational excellence, and delivering on sales and KPI expectations.

Day to Day

Deal with customer concerns, ensuring these are put right and the customer is left happy

Act as a port of call for staff members to call on to assist with cover alongside Store Manager

Assist Store Manager in monitoring monthly targets and drive the team to achieve these. Reporting back to head office with progress & plans

Attending weekly Manager meetings should the Manager be absent with feedback from your store

Assist Manager in interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development

Assist Store Manager in driving & motivating the team to achieve sales targets and KPI’s on a daily basis

Conduct monthly staff meetings

Close store each day (minus Sunday & Monday where you will open)

Liaise with external suppliers when needed for store maintenance and technology issues when they arise

Act as the Manager should they be absent

About You

About You

Have a minimum of 12 months similar 2IC experience working in a retail environment

Enjoy being part of a positive, high-energy environment and have a passion for their products

Genuinely care about people, and always see through the eyes of the customer and team to ensure the best customer and team member experience

Have a relentless pursuit of operational effectiveness

Have exceptional communication and organisational skills

Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

16 November 2021