Service Desk Analyst


Job Description:

Tribe Recruitment ltd

About the Company

Our client is one of New Zealand’s leading telecommunications companies. This role sits in the Service Desk team assisting with Corporate Client customer service level 1.

About the Role

We are seeking customer inspired IT professionals to join our team, delivering superior service and solutions to our valued customers. Whether you are an experienced tech or starting a career in the tech industry.

You will need to be up for a fast-paced inbound call centre environment where you'll be solving technical problems and logging accurate information whilst delivering expert customer service on every call.

Responsibilities include

Collect customer requests and data

Troubleshoot IT issues

Triage calls where needed to appropriate teams

Attend to customer phone calls

Level 1 support for software, MS Office, Windows OS, mobile devices and laptops.

Take 10-20 calls a day supporting Healthcare clients

About You

0-1 years IT service desk experience supporting customers or customer support experience with interest and knowledge of IT – preferred IT degree or certificate

Interest to utilise customer service skills and grow your career in IT

Excellent communication skills

Can do attitude

Solutions focused

Apply Now!

Apply Now!

To find out more, please get in touch with Janelle Wright on 027 920 7436 for a confidential chat, or by email on

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

Information & Communications Technology / I.T.

Tribe Recruitment ltd

Posted on: 

10 May 2022