Real Time Analyst

Auckland
Replacement

Job Description:

Tribe Recruitment ltd

About the Company

This is a well known organisation within the finance sector. You will be reporting to the Workforce Manager and be part of a wider sales and support team.

About the Role

This role is all about providing real time management support for this busy contact entre. You will be part of a tight-knit workforce management team and provide real time queue management.

Your day to day will include

Real time queue and contact management

Make recommendations based on incoming queries (both voice and email) to ensure optimum service levels are achieved

Provide real time schedule optimisation for voice and email

Real time schedule optimisation based on current customer contact

Providing scheduling and report when and as requires

About You

You will be naturally analytical and curious, with the ability to forward forecast based on current data.

Previous real time experience is desirable for this role ideally within a contact centre environment.

Apply Now!

To find out more, please get in touch with Lidya Paljk on 0226188339 for a confidential chat, or by email on Lidya@tribegroup.com

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…















Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

27 April 2022