Managed Services Engineer


Job Description:

Beyond Recruitment

Managed Services Engineer

Auckland - CBD


About the role

A fast-growing business telecommunications provider located Auckland specialised in voice, data, mobile and cloud solutions for medium-to-large-size businesses and not-for-profit organisations is looking for a Managed Services Engineer to join their growing team.

This role requires someone who is well organised and well presented, with excellent written and spoken English. The candidate must have a passion for the telecommunications industry & ICT, and the ability to deliver outstanding customer service, both over the phone and in person.

About you

3 -5 years’ experience in a Technical Support role providing Level 2 and above support preferably in the Telecommunications industry

Relevant qualifications or industry certifications preferred

Enthusiastic about telecommunications and tech savvy

Practical minded with ability to troubleshoot tech problems

Used to working under pressure and able to work the occasional overtime

High level of written and verbal English communication

About the role

Handle customer support requests via various communication channels (e.g. on the phone, chat, email, etc)

Manage service requests via phone or e-mail through the company's service management tool to meet and exceed client SLA's

Provide Level 2 and above network service support and provisioning of customer voice solutions such as Cloud PBX, VOIP, SIP Trunks, etc

Perform administration and maintenance of Network Services and client systems & networks

Monitor network performance and security management to determine any potential issues and escalate

Monitor network performance and security management to determine any potential issues and escalate

Perform Incident Management, reporting, and pro-active escalation

Liaise with third-party vendors and providers as part of the fault logging and systems management process

Provide after-hours 24 x 7 support on a rostered basis

Logging issues to the Service CRM, and providing troubleshooting

Please Note: To be considered for this role you need to be in New Zealand and have the legal right to work.

Information & Communications Technology / I.T.

Beyond Recruitment

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