Hospital Customer Care Agent
We're on the look out for a savvy customer service representative with great communication skills and a high level of attention to detail to join a busy health-based contact centre based on Auckland's North Shore.
You will be responsible for processing incoming internal and external calls within this large organisation and also dealing with some patient enquiries. Training will be provided and we are looking for someone available to start immediately!
While most of the shifts will be in normal working hours, you will also need the flexibility to work the occasional late shift/graveyard shift in the very distant future, as you will eventually move into a rotating roster with the rest of the team.
The successful candidate will ideally boast the following
Excellent communication skills with an ability to deal with queries and complaints
The ability to keep cool and calm under pressure
Previous experience in a call centre environment
Switched on, adaptable with the ability to hit the ground running
Highly accurate and meticulous in their quality of work
Intermediate to advanced MS knowledge and the ability to pick up new systems quickly
Health sector experience preferred as you be exposed to medical terminologies
This position is a temporary role beginning ASAP and will keep the successful applicant busy for 6 months with the potential to go permanent!
If this sounds like you please apply ASAP! ]]>