Customer Service and Dispatch Coordinator

Auckland
Permanent

Job Description:

Tribe Recruitment ltd

About the Company

At the heart of this company is a great team culture and a relentless commitment to preserve New Zealand’s natural beauty. They offer a range of solutions that optimise sustainability and constantly innovate to develop new solutions to meet the individual needs of their customers. They have long been recognised as being amongst New Zealand’s most environmentally responsible.

With multiple sites and lots of moving parts, this is a challenging but fun environment. With a sustainability focus and having a great employer reputation, you will have the privilege to be part of this down-to-earth team.

About the Role

Working as part of a team of 9, you will be first point of contact for our clients commercial customers. This is a varied role, where your day to day will be balanced between answering incoming calls from customers and providing dispatch support. Key duties in this role include

Answer inbound calls and provide real time support

Process customer orders, bookings and requests

Plan routes for and liaise with on-route drivers

Coordinate dispatch queries

Administration and email support

This role will require you to work Monday to Friday and 1 in every 9 Saturdays.

About You

You will have an interest and understand what it means to deliver exceptional service. We look for someone who is resilient, able to work at pace but at the same time enjoys having a bit of a laugh!

Previous customer service or contact centre experience would be advantageous.

Apply Now!

To find out more, please get in touch with Maddie by email on Maddison@tribegroup.com or Lidya@tribegroup.com

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…









Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

27 April 2022