Customer Service Representative

Auckland
Permanent

Job Description:

Tribe Recruitment ltd

About the Company

A New Zealand owned and operated Vehicle Insurance provider that is totally focused on providing customers with the best value products, benefits, and customer service!

They strongly believe in looking after their employees, offering a range of staff benefits such as Health & Wellbeing allowance, half day birthday leave, Complimentary Life & Total & Permanent Disablement Insurance and more! As well as this, they strongly believe in giving back to the community, and have provided sponsorship to many causes throughout the country.

About the Role

Handle Inbound customer calls

Assist customers with policy quoting, set-up, cancellation, maintenance & queries

Handle outbound calls regarding upcoming policy renewal or failed premium payments

Customer retention

Send out documentation

Update databases

Respond to customer emails

About You

If you are a customer centric individual with at least 12 months contact centre experience and have a bright and happy phone manner, we would love to hear from you!

You will also have

A minimum of 12 months in a phone-based customer service role

Basic Excel skills

Exceptional phone manner and communication skills (Written/Oral)

Excellent systems and technology skills, especially with Microsoft Office and in particular Excel

A customer centric approach

A customer centric approach

Sales experience (desirable)

Strong initiative & a positive outlook

Resilience

Attention to detail

Apply Now!

Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

23 November 2021