Customer Service Representative
Auckland
Full Time
Job Description:
Kick start your career in an award winning Customer Care team in the Travel and Tourism Industry!
Work in their new upmarket office in the heart of the city
Flexible work arrangements available – work 2 days from home per week!
Ongoing growth and development opportunities available
About the role: This is a telephone-based customer service role within an award-winning team, recognised by the 2021 CRM Awards! Your role will be to manage incoming phone calls, assist customers with bookings, and provide first call resolution. You will deliver exceptional service by providing their customers will solutions, accurate information and promoting a positive brand experience.
Day to day responsibilities
Actively listening to customer needs, providing them with effective solutions to queries
Updating customer details and using multiple databases and systems
Escalating calls to the appropriate internal teams and providing admin assistance
Being an active team player, participating in team meetings and contributing towards the overall success of the business
Up-sell, cross sell and add value to each interaction
Eliminating stress and provide certainty for customers during the call
Start Date: ASAP (can accomodate notice periods)
Days/ Hours: 40 hours per week, shift options below
Monday to Friday, 10am – 6.30pm or 11am – 7.30pm
Tuesday to Sunday, 10am – 6.30pm or 11am – 7.30pm
Sunday to Thursday, 10am – 6.30pm or 11am – 7.30pm
About You: To be sucessful in this role you will
Have 1-2 years customer service experience (preferably in a call centre environment)
Have 1-2 years customer service experience (preferably in a call centre environment)
Have a passion for interacting and learning about people
Have effective communication, questioning and listening skills
Be a strong team player and possess great interpersonal skills
Thrive on working to company targets
Have excellent attention to detail