Customer Service Administrator

Auckland
Fixed Term

Job Description:

Tribe Recruitment ltd

About the Company

This innovative global business has been well-established in the New Zealand market for their incredible products and suite of services. With sustained growth, they have expanded and are destined for significant ongoing success.

Always thinking-ahead and striving for excellence, they act as a solutions provider and distributor for the most iconic brands in the industry. This is an outstanding chance to have influence on meaningful products that are used by everyone on the day to day.

About the Role

Due to company growth, a Customer Service Administrator role has become available. Reporting to an experienced manager, you will join a friendly and supportive team and take responsibility of delivering maximum customer satisfaction as well as driving continuous improvement within your team.

Day to day Responsibilities

Order Management

Manage customer requests and enquiries end to end via email and phone

Health and Safety management

Review policies and compliance

Process Order Quotations

Monthly Reporting

Product Purchasing

Support wider team with analysis

Resolve customer complaints in a timely manner

Create and reconcile purchase orders while always providing updates to your customer

Create and modify processes to drive efficiencies

Liaise with Credit and Supply Chain Team

About You

About You

This is a fantastic opportunity for a Customer Service/Contact Centre Consultant who is looking for that next step up or move away from high volume phone-based work. You will have the opportunity to showcase your analytical abilities as well as take ownership of Health & Safety Management!

To be successful in this role you will have

A customer-centric approach, accomplished communication and relationship management skills

Contact Centre or Distribution/Supply Chain Experience

Outstanding written & verbal communication skills

Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

11 November 2021