Customer Sales Executive
Auckland
Permanent
Job Description:
About the Company
An Organisation passionate about well-being and constantly seeking ways to offer New Zealanders healthy choices, while preserving and improving the environment around them.
They are focused on providing products and services to improve healthy living, on a mission to enhance the lives of all New Zealanders. Want to join them on this mission to make New Zealand and the world a better place for everybody?
About the Role
The purpose of this role is to nurture and grow an existing customer base and to grow business revenue with new customers through professionally promoting and selling products and services to new customers while maintaining and improving the business profitability.
Day to day
Effectively convert incoming contacts/leads to sales
Manage open leads and ensure all leads are followed up within the agreed SLA timeframe
Create and identify opportunities to develop new business and new customers
Coordinate and organise installations to ensure that service levels for customers are met
Analysing market changes
Provide constructive feedback to contractors regarding any issues with installations
Provide a quality and professional customer service experience focusing on exceeding expectations
Resolve complex customer enquiries and issues
Ensure all invoices are checked and correct
Ensure all data is inputted accurately and on time into CRM and administration processes are up to date and accurate
About You
You are an outgoing and sales driven individual with excellent communication and rapport building abilities! You will have excellent attention to detail and multitasking skills, with the ability to use your initiative and think on your feet!
You will also have
You will also have
2+ years + phone-based sales experience
Intermediate computer and data entry skills with high accuracy and speed
2+ years in a similar role operating within New Zealand business-to-business market
Strong persuasive communication skills and the ability to identify needs and convert into a customer
Negotiation skills and experience