Customer Experience Specialist

Auckland
Permanent

Job Description:

Tribe Recruitment ltd

About the Company

This opportunity is with an innovative and dynamic Kiwi business. This is an award-winning organisation that is now seeking a new member due to outstanding growth. You will have seen them on TV!

We need an AWESOME & COMMITTED Customer Experience Specialist to join the team in their continued success.

About the Role

The role of Customer Experience Specialist exists to put customers at the heart of everything this company does! Deliver customer experiences that align with the company’s goals, vision, and values!

Your day to day in this role will look as follows

Assisting with customer enquiries over the phone, via email and live-chat

Promote company culture, vision, and values

Ensure regulatory and legal compliance is adhered to

Co-ordinate and schedule service appointments

Resolve customer complaints

You will be required to assist with any additional work in the scope of your role as required.

This role has rostered Monday – Sunday hours starting from 8am. There are fixed shifts. You will be able to discuss the opportunity to work from home at times!

Benefits

Training and career progression

Fantastic salary

Great working environments and cool offices in Auckland CBD

Awesome team culture

About You

About You

I am looking for someone with previous experience in a contact centre or phone based customer service role and understands what it means to deliver excellent customer service!

In addition to this above, we also look for those who don’t take themselves too seriously, cares about what they do, and someone who isn’t afraid to tackle different customer queries.

You also must be a New Zealand Resident or Citizen and have a clear criminal and credit history.

Apply today!

Talk to Sarah Fitzgerald on 0276257260 to find out more!

Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

19 November 2021