Customer Experience - Parts
Auckland
Permanent
Job Description:
Are you looking to expand your career in the hospitality industry?
Our client is a significant player within the hospitality industry with one-of-a-kind products. They are looking for Customer Experience person to take charge of their parts support. You might be a technician looking for a more office-based role or a customer service superstar.
In this role, you will provide assistance and guidance to customer with a specialised focus on sourcing parts and facilitating warranty repairs.
What is in it for you?
Great Career Progression
Excellent salary
New Market Location
About the role
Support warranty team to ensure the repair of equipment
Collaborate with service agents to facilitate repair of equipment
Assist service agents to identify and order parts
Control the workflow of the tech service helpdesk
Liaise between the manufacturer and service agent for technical queries
Partner with sales team to meet and exceed customer’s service expectations
What you bring to the role
Excellent telephone skills
Positive attitude and passion for success
Customer service experience
Recent experience in a hospitality kitchen would be an advantage
Recent experience in a hospitality kitchen would be an advantage
Some practical knowledge of parts ordering
This is a fantastic opportunity. Apply now or if you have any questions call Logan on 027 478 9614.
REF#118108
Apply Now
Hi I'm Logan, I manage this role. See more of my jobs here.