Customer Experience - Parts

Auckland
Permanent

Job Description:

Beyond Recruitment

Are you looking to expand your career in the hospitality industry?

Our client is a significant player within the hospitality industry with one-of-a-kind products. They are looking for Customer Experience person to take charge of their parts support. You might be a technician looking for a more office-based role or a customer service superstar.

In this role, you will provide assistance and guidance to customer with a specialised focus on sourcing parts and facilitating warranty repairs.

What is in it for you?

Great Career Progression

Excellent salary

New Market Location

About the role

Support warranty team to ensure the repair of equipment

Collaborate with service agents to facilitate repair of equipment

Assist service agents to identify and order parts

Control the workflow of the tech service helpdesk

Liaise between the manufacturer and service agent for technical queries

Partner with sales team to meet and exceed customer’s service expectations

What you bring to the role

Excellent telephone skills

Positive attitude and passion for success

Customer service experience

Recent experience in a hospitality kitchen would be an advantage

Recent experience in a hospitality kitchen would be an advantage

Some practical knowledge of parts ordering

This is a fantastic opportunity. Apply now or if you have any questions call Logan on 027 478 9614.

REF#118108

Apply Now

Hi I'm Logan, I manage this role. See more of my jobs here.

Call Centre/Customer Service

Beyond Recruitment

Posted on: 

15/07/2022