Credit Account Manager

Full Time

Job Description:

Madison Recruitment

Competitive salary + uncapped commission

Work life balance

East Tamaki office – free onsite parking

About the company: A thriving retailer who has been operating for almost 50 years! They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and a whole lot more.

About the job: As a Collections Officer you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow.

Day to day you will

Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’

Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable

repayment schedule

Utilise track and trace options to locate customers and update customer contact details

Negotiate with customers to agree on payment plans

Answer any incoming calls related to payment arrangements

Provide support to field officers

Communicate effectively with internal and external customers

Hours: Monday – Friday 8am – 8pm & Saturday 10am – 3.30pm. You will only be required to work 1 Saturday each month and will be paid extra!

Start: ASAP, we will also be flexible with notice periods


Competitive base salary + uncapped commission

Free parking on site and nearby the office

Free parking on site and nearby the office

Staff purchasing options for all products

Social outings

Tight knit team offering a supportive work environment

About you

Proven debt collection experience



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