Credit Account Manager
Auckland
Full Time
Job Description:
Competitive salary + uncapped commission
Work life balance
East Tamaki office – free onsite parking
About the company: A thriving retailer who has been operating for almost 50 years! They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and a whole lot more.
About the job: As a Collections Officer you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow.
Day to day you will
Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’
Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable
repayment schedule
Utilise track and trace options to locate customers and update customer contact details
Negotiate with customers to agree on payment plans
Answer any incoming calls related to payment arrangements
Provide support to field officers
Communicate effectively with internal and external customers
Hours: Monday – Friday 8am – 8pm & Saturday 10am – 3.30pm. You will only be required to work 1 Saturday each month and will be paid extra!
Start: ASAP, we will also be flexible with notice periods
Benefits
Competitive base salary + uncapped commission
Free parking on site and nearby the office
Free parking on site and nearby the office
Staff purchasing options for all products
Social outings
Tight knit team offering a supportive work environment
About you
Proven debt collection experience