Client Support Specialist

Auckland
Permanent

Job Description:

Tribe Recruitment ltd

About the Company

Our client is a market leader in their sector in the insurance industry. They have a high performing team with a great culture and environment. The company is growing and with growth comes future development for the right person. Our client has great managers and leaders in the business to support people to grow and learn for the future. They offer great annual bonuses and benefits including Health Insurance discounts, Well-Being Days and free training courses!

About the Role

The role is managing inbound insurance queries for customer across New Zealand, customers could be existing or new customers and you will be expected to talk through their needs in order to offer a great solution. You will be required to cross sell and upsell to maximise sales. You will be expected to maintain good customer satisfaction levels and quality of service will be a huge target!

This is a Monday to Friday, business hour’s role. No more weekend work or rotating rosters!

About You

We are looking for excellent relationship builders, people that like to build a rapport with customers in order to get the most from conversations. The customer base is people that are passionate and conversational! We are looking for the right person that can match the customers enthusiasm and get them excited about working with us. All queries will be inbound by phone and email so the ability to communicate clearly in these methods is crucial. We are looking for people that have had experience working in a contact centre or busy phone-based role. This can be from a sales or customer service position.

Apply Now!

To find out more, please get in touch with Hattie MacLennan by email on hattie@tribegroup.com

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

























Call Centre/Customer Service

Tribe Recruitment ltd

Posted on: 

9 May 2022