CX Designer

Auckland
Permanent

Job Description:

Tribe Recruitment ltd

The company

This business operates in an exciting + constantly evolving industry where the pace of change brings new + unique challenges every day. They empower their employees to learn + grow, supporting you to enhance your skills. You will have a clear direction on how your work supports the lives of their customers + be involved in every step of the process. A transparent + collaborative culture which allows you to thrive.

The Role

Your role fundamentally is about being the voice of our customers – championing their core needs, wants, and desires throughout the Design Thinking process.

A typical day might include

Working with cross-functional agile squads to support optimised and meaningful customer outcomes.

Driving a shared understanding of customer insights to support key decisions throughout the design process.

Conducting current-state research activities such as interviews, surveys, and contextual inquiries.

Developing customer insights, defining customer user types, behavioural profiles, current-state journey maps, and guiding design principles.

Facilitating ideation, co-design and prioritisation workshops.

Develop initial requirements, concepts, prototypes to through an iterative design process.

About You

You are eager to home in on your craft and continuously grow and develop as a designer working collaboratively with an exceptional UX/UI team.

You have experience

Leveraging design frameworks such as the Double Diamond methodology to deliver meaningful customer experiences.

Using design tools and methods to deliver an in-depth understanding of customer behaviours, needs and wants.

Identifying problem/opportunity areas to be taken through the design process.

Defining customer user types, behavioural profiles, journey maps, moments that matter, and guiding design principles.

Facilitating ideation, codesign and prioritisation workshops.

Facilitating ideation, codesign and prioritisation workshops.

Taking ideas and concepts through an iterative design and development process.

Apply Now!

Or to find out more, please get in touch with Micha Swallow on 021 08933282 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

Here at Tribe, we are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we’re sorry for that.

Marketing and Communications

Tribe Recruitment ltd

Posted on: 

7 October 2021