Accountant NI

Auckland
Permanent - Full Time

Job Description:

Consult

About Our Company

Our client is a global market leader, with a rich history and reputation for high-quality products and services. They are an iconic, trusted and well-loved brand across Australia and New Zealand.

Part of their success story is to create customer experiences like no other and ensure the dedicated and amazing team are valued and supported every day.

This is a successful company offering premium products to customers, and so we are looking to welcome someone on board who has a real passion for customer service.

About the role

This is a 2-4 week temporary role with an immediate start. Monday to Friday, 8:30am - 5:00pm.

Reporting to the Customer Service / Administration Team Leader, this is a fast-paced role relying on your ability to use computer systems, data tools and job knowledge, to offer viable solutions and real-time support to our customers.

Incoming email and phone customer queries will range from basic to complex and will involve a strong eye for detail, sound organisational skills, and someone that is willing to take initiative to ensure a query is followed through from inception to completion. You will display a positive communication style and professional self when dealing with all staff, customers and other external stakeholders.

Key Responsibilities include

Provide an excellent customer service experience at all times

Effectively manage large amounts of incoming calls and emails from both consumers and retailers

Enter orders, raise returns and create service/warranty cases

Provide administration assistance to other departments when required

Assist consumers to correctly identify their product model and description

Identify and resolve any problems the consumer is having with the product

Assist in organising correct parts for warranty and replacement purposes To be successful in this customer service role, you will

Prior experience in a similar role, in either a contact or call centre.

Be hardworking, honest, ethical, understanding and caring and driven to achieve the highest quality of work

Present with a calm, friendly and confident telephone manner

Present with a calm, friendly and confident telephone manner

Have a good understanding of the Microsoft Office Suite and be keen to learn new systems quickly Please apply, or if you require a confidential chat feel free to get in touch with Lucy on lucy@consult.co.nz

Immediate start, temporary opportunity

2-4 weeks assignment

Highbrook location

Accounting

Consult

Posted on: 

24 November 2021