ACC Specialist

Full Time

Job Description:

Madison Recruitment

At Triton, your work can help transform people’s lives. As a leading provider of innovative hearing care solutions, they’re not just a company that makes products, they are a team on a mission to help people experience the joy of sound.

Due to business growth, we are looking for a dynamic, client-focused individual to join our high performing Customer Service Centre (CSC) based in Albany. This is an exciting opportunity for someone who is driven and passionate about customer service.

If you love interacting with people via the phone and have an innate understanding that client happiness is the key to a successful business, this could be the right role for you.

Full training will be provided on the job.

Role Duties

Making outbound phone calls to new and existing clients in the Triton Hearing database who have started their ACC journey

Generating and checking invoices for clinics before sending off to ACC for approval, and dealing with any queries which may arise

Maintaining client data in the database with a high attention to detail

Working towards weekly and monthly KPIs and targets

Dealing with voicemail and email enquiries and Insurance Claim requests


A competitive monthly bonus incentive structure, approximately $5,000 per annum

Triton Perks Programme – this gives employees access to discounts at over 80 of New Zealand’s best-known brands

Social Fund – Every quarter, each team receives $100 per person, typically to go towards a delicious team lunch or a contribution towards a fun social event

Sick leave – 10 paid days, from your first day in the role. They have you covered for when you need it most.

Birthday Leave – Enjoy your special day with an extra day off to spend with the ones you love

Community Day- An additional day off to spend in the community volunteering, with an organisation close to your heart

Fun & Inclusive Team Culture – work as part of a close-knit team where even the little wins are celebrated

Extensive on the job training – an intensive initial training period and ongoing support to help develop your skillset is provided

Extensive on the job training – an intensive initial training period and ongoing support to help develop your skillset is provided

On- street parking available if needed

Attractive Monday – Friday Standard Business Hours

About you

You have excellent verbal & written communication skills, a passion for customer service and a genuine desire to help people

You enjoy working in a fast paced, high-volume environment and have an interest in personal and professional development

Call Centre/Customer Service


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