technical support agent


Job Description:

Work for an organisation that prides itself on providing their clients with innovative solutions. As a technical support agent, you will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating issues when required.

This is a great opportunity for someone with a passion for technology and problem solving who is looking for their next challenge to work with a company that will provide a supportive environment and the opportunity to grow your career.

What this role offers

Great training and induction

A fast-paced working environment

Exposure to a variety of customers and issues

Progression onto other roles within the company

Key responsibilities

Engaging directly and promptly with customers, installers and dealers either by telephone or electronically

Obtaining and evaluating all relevant information to handle inquiries and issues

Identifying and escalating situations requiring urgent attention with clear and concise notes

Managing requests and unresolved issues

Following up with cases to provide feedback to customers

Communicating and coordinating with internal stakeholdersProviding a professional service to customers

If this sounds like you, please apply or contact for more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Posted on: 

Friday, 14 May 2021