technical support agent
Work for an organisation that prides itself on providing their clients with innovative solutions. As a technical support agent, you will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating issues when required.
This is a great opportunity for someone with a passion for technology and problem solving who is looking for their next challenge to work with a company that will provide a supportive environment and the opportunity to grow your career.
What this role offers
Great training and induction
A fast-paced working environment
Exposure to a variety of customers and issues
Progression onto other roles within the company
Engaging directly and promptly with customers, installers and dealers either by telephone or electronically
Obtaining and evaluating all relevant information to handle inquiries and issues
Identifying and escalating situations requiring urgent attention with clear and concise notes
Managing requests and unresolved issues
Following up with cases to provide feedback to customers
Communicating and coordinating with internal stakeholdersProviding a professional service to customers
If this sounds like you, please apply or contact for more information.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.