technical customer service representative


Job Description:

Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment?

Come and join a dynamic team in Wellington's CBD as a Customer Support Representative.

The Company

Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with ongoing training, you are set up to succeed! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you.

The Role

Ongoing full-time contract

40 hours a week on a rotating roster with occasional Saturday work.

Full flexibility for shifts between 7am - 9pm required.

Central Wellington

June 8th start

As a Technical Customer Support Representative you will be

First point of contact providing customer service

Troubleshooting technical issues with the customer

Logging incidents and managing support processes with the customer.What’s in it for you?

Competitive starting rate

Long term opportunities to work for a global company

Supportive team environment with in-depth, ongoing training

Sound like you?

Sound like you?

The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have

Contact Centre / Customer Service experience

Strong communication skills – both written and verbal

Excellent system skills and confident understanding of technology

Problem-solving skills

Posted on: 

Thursday, 6 May 2021