technical customer service representative
Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment?
Come and join a dynamic team in Wellington's CBD as a Customer Support Representative.
Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with ongoing training, you are set up to succeed! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you.
Ongoing full-time contract
40 hours a week on a rotating roster with occasional Saturday work.
Full flexibility for shifts between 7am - 9pm required.
June 8th start
As a Technical Customer Support Representative you will be
First point of contact providing customer service
Troubleshooting technical issues with the customer
Logging incidents and managing support processes with the customer.What’s in it for you?
Competitive starting rate
Long term opportunities to work for a global company
Supportive team environment with in-depth, ongoing training
Sound like you?
Sound like you?
The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have
Contact Centre / Customer Service experience
Strong communication skills – both written and verbal
Excellent system skills and confident understanding of technology