team leader
Wellington
Permanent
Job Description:
Our client are a leading financial services organisation that are going through a period of growth. They have a global reach but family feel working environment and foster a positive yet high performing culture.
The role
We are seeking an experienced Contact Centre Team Leader to join this Wellington based contact centre. You will work alongside another Team Leader and have support from highly experienced individuals from management to CSR's. Our client provide a variety of support to its customers - predominantly technical support with a customer focused approach. In this role you will be leading upto 17 CSR's - performing all aspects of leadership from rostering, coaching, mentoring and ensuring that KPIs are met.
About you
Experience leading in a contact centre environment
Fast learner and tech savvy
Lead by example and coach/mentor your team to a high standard
Positive attiude
Detail oriented
Flexibility with working hours - Monday to Friday (7am - 7pm)
Next steps
If this sounds like something you are interested in then please APPLY or reach out to Elizabeth on 04 471 6463 for a confidential chat.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.