team leader


Job Description:

Our client are a leading financial services organisation that are going through a period of growth. They have a global reach but family feel working environment and foster a positive yet high performing culture.

The role

We are seeking an experienced Contact Centre Team Leader to join this Wellington based contact centre. You will work alongside two other experienced Team Leaders and have support from highly experienced individuals from management to CSR's. Our client provide a variety of support to its customers - predominantly technical support with a customer focused approach. In this role you will be leading a new team of CSR's - performing all aspects of leadership from rostering, coaching, mentoring and ensuring that KPIs are met.

About you

Experience leading in a contact centre environment - this could be in an acting role or you are an experienced senior, ready to take the next step up in your career

Fast learner and tech savvy

Lead by example and coach/mentor your team to a high standard

Positive attiude

Detail oriented

Flexibility with working hours

Next steps

If this sounds like something you are interested in then please APPLY or reach out to Elizabeth on 04 471 6463 for a confidential chat.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Posted on: 

Friday, 2 July 2021