service desk engineer
As the Service Desk Analyst you will be part of a larger IT Support team, providing efficient and responsive support.
This is a full time position, providing expert first and second level support responses for installation, maintenance and technical problems for hardware and software. You will have experience within administration and troubleshooting functions with a strong customer service mindset.
Providing excellent customer service via phones, emails, ticketing systems and in person
The ability to provide assistance whilst evaluating and prioritising tasks, installation and maintenance of IT assets
Recording troubleshooting and escalate issues to technical teams, liaising with vendors
Incident and ticket allocation
Ensuring all issues are logged in the Help Desk System and all issues are resolved according to agreed SLAs
Manage multiple high priority initiatives in a fast-paced technical environment
Analysing Data and actively seeking out opportunities to improve processes.
To be successful in this role you will have
Minimum of 2 years service of help desk customer service experience
Demonstrate knowledge of installation and maintenance of hardware and software
Experience configuring windows, android and iOS mobile devices
Flexibility and agility to work in a fast paced environmentProven experience problem solving with strong communication skills (written and verbal)
Knowledge of SCCM principles, Citrix, VPN environment within a financial services setting is preferable but not essential
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.