service desk analyst


Job Description:

As a Service Desk Analyst you will be part of a large IT Support team, providing efficient and responsive support across a large NZ Enterprise.

This is a full time position, providing expert first and second level support responses for installation, maintenance and technical problems for hardware and software. You will have experience within administration and troubleshooting functions with a strong customer service mindset. The role will be predominantly remote however occasional on site support will also be required. The support function supports over a hundred different sites therefore it is essential you are able to work to processes and able to work at a fast pace. There is also the option to work flexibly at home for around 50% of the time.

Providing excellent customer service via phones, emails, ticketing systems and in person

The ability to provide assistance whilst evaluating and prioritising tasks, installation and maintenance of IT assets

Recording troubleshooting and escalate issues to technical teams, liaising with vendors

Incident and ticket allocation

Ensuring all issues are logged in the Help Desk System and all issues are resolved according to agreed SLAs

Manage multiple high priority initiatives in a fast-paced technical environment

Analysing Data and actively seeking out opportunities to improve processes.

To be successful in this role you will have

Minimum of 2 years service of help desk customer service experience

Demonstrate knowledge of installation and maintenance of hardware and software

Experience configuring and working with Active Directory, Microsoft office suite and licensing is preferred

Flexibility and agility to work in a fast paced environment

Proven experience problem solving with strong communication skills (written and verbal)

Start date is ASAP, if you meet the requirements please get in touch and apply now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Posted on: 

Friday, 2 July 2021