loan set representative (customer service)


Job Description:

The Loan Set Representative is responsible for providing customer service to both internal and external customers through performing key customer service and loan set tasks. This includes picking, packing, shipping and checking in loan sets, receiving and confirming loan set bookings, maintaining positive working relationships with customers, invoice and credit processing.

Duties of the role include but are not limited to

Entering consignment set operations and replenishing consignment sets

Invoicing loan set and consignment operations

Liaising with couriers regarding tracking and other aspects of carrier distribution services

Reviewing and processing credits

Monitoring daily and weekly reports regarding matters including backorder lists

Replenishing lists and status reports

Ensuring correct authorization is obtained with appropriate documentation

Providing detailed and accurate product information

Communicating to internal teams regarding potential sales and market intelligence

Co-ordinating effective administration of the Loan Set process, including picking and

packing orders.

Co-ordinating and administering check list data integrity.Matching surgery booking to correct check list.

Advising Inventory Planners, Marketing and Sales department of any stock shortages.

Skills and experience required

A sound understanding of the ‘Order to Cash’ system of a business

Inventory Management Systems

Inventory Management Systems

Previous work experience within the healthcare industry.

Previous experience in a similar loan sets and/ or customer service role.

This is a temporary assignment.

If this role sounds like you, "APPLY NOW" and we will be in touch!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Posted on: 

Friday, 5 February 2021

Office Address: 126 Vincent Street, Auckland.

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