customer service - csc team


Job Description:

Do you want to work for an organisation that makes a difference in the community and in the lives of individual New Zealanders every day?

Randstad are looking for Contact Centre Representatives to work in a busy call centre for a well-known not-for-profit organisation.

The role

You would be working within a friendly contact centre team for a well-known New Zealand charity.

This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.

This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and the desire to help and provide a great customer experience.

The organisation

You will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.

Their modern and comfortable office is based in Mt Wellington, offering easy parking options.

Hours and shifts

This is a full-time role (40 hours per week).

Your hours would be Monday - Friday, betwen 7am and 7pm with potential weekend shifts

Pay rate

The rate of pay for this role is $22 per hour + 8% holiday pay.To apply you for this role, you must

Be a New Zealand citizen, resident, or have a valid open work visa

Be able to pass a Police Check (no criminal convictions)

Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role)

Be an excellent spoken and written communicator

Be an excellent spoken and written communicator

Be technically apt, and able to pick up new technology and systems quickly and accurately, AND

Have a strong work ethic, enjoy helping people, and be a committed team player.

If this sounds like you, please apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills Customer service, inbound customer service, insurance, customer service insurance

Posted on: 

Monday, 17 May 2021