contact center team leader

Auckland
Randstad
permanent





Job Description:

Due to recent growth, our client is looking for a Team Leader to work within their Customer Service Contact Center team. This role is a newly created position and is imperative to ensuring an exceptional customer experience.

Our client offers an award-winning global cloud platform and is transforming the property industry around the world. With offices in New Zealand, Australia, India, and Singapore, they deliver the best in people, data, and technology to their customers.

About the role

This is a diverse role and is not your average 'customer service' job. Some of your duties will include

Managing a team of 6 customer service representatives

Ensuring quality service delivery and KPIs are met

Handling escalation calls and quickly determining a solution

Monitoring the valuation platform to insure valuation orders flow through seamlessly

Managing a high volume of inbound and outbound calls

Building and maintaining relationships with our stakeholders

End to end monitoring of valuations to ensure they are compliant with banking standards

Benefits

Competitive Salary

Modern Auckland Central office

Awesome work culture and team!

You will receive a lot of training and tons of support from the team (including emotional support from the office dogs!)

About You

Experience leading high performing teams within the contact center space

Proven experience in customer service, excellent computer skills and an innate ability to multi-task, organise and communicate, this role is for someone who enjoys a challenge.

Proven experience in customer service, excellent computer skills and an innate ability to multi-task, organise and communicate, this role is for someone who enjoys a challenge.

Ideally, we would love someone who has previous experience in the property, banking or real estate industry however this is not essential

Good standard of spoken English

Previous experience in a customer service role is essential

Apply today!

If you're looking to step into a fast-paced, rewarding and flexible environment click the apply button or contact Samsara on (09) 300 7424 or samsara.cawley@randstad.co.nz for a confidential conversation.

Posted on: 

Wednesday, 7 July 2021