claim’s approval consultant | southern cross


Job Description:

Would you like to work for a not for profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives?

We have full-time customer service roles available with Southern Cross Health Society as a Claim’s Approval Consultant in their Hamilton contact centre.

Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, Southern Cross Health Society puts their members' health and well-being at the heart of what they do.

What you will be doing

Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situations

Respond to member enquiries displaying consistently high levels of professionalism

Gather information, conduct research, and piece together a case to deliver a confident and clear decision

Participate in creating and maintaining a positive, supportive and rewarding team environment

Continuously keep up to date with policy, product and process knowledge

​Contribute to a culture of accountability, ownership, and trust amongst the team ​

Demonstrate consistent and excellent results against performance targets ​

Working 40 hours per week, Monday – Friday

Who we’re looking for

You will love helping people and being a team playerYou’ll be warm and friendly

You’ll have a growth mindset and thrive on learning new skills

You will be self-motivated to reach your goals

You’ll be excited about your career and growth

Your experience and skills

Your experience and skills

Great with customers

Excellent English skills, both verbal and written

Strong attention to detail

What you’ll get at Southern Cross

Competitive base salary with discounted health insurance and wellness benefits

Posted on: 

Monday, 17 May 2021