Team Leader - Mandarin/Cantonese Speaking
About the Company
The company is a well-known luxury, lifestyle brand in the retail industry that is hugely popular across Asia and the Pacific. This company has 40 years in business and can offer amazing progression and career growth for the right candidate. They have huge growth plans as they expand around the world, and they are looking for someone that is passionate and can assist with this growth.
About the Role
This Customer Service Team Leader role will see you leading a team of 2 agents in the regional head office. The day to day will include monitoring KPIs and service levels as the team manage inbound calls and emails from customers across Australia and New Zealand. The Team Leader will be a point of call for escalation calls from the team whilst upskilling agents to face issues when they arise again. Reporting to the General Manager in Australia, this role requires someone that can look into reporting and statistics to strive for constant improvements. External stakeholders for this role are customers, technicians and the sales teams that are based in-store. You will be responsible for liaising with each stakeholder to deliver a great customer experience in line with the luxury product.
When travel is permitted again, this role will open opportunities for you to travel across Oceania to assist in the company growth and growth of your career! There are huge training and progression opportunities available for this role, we are looking for driven people that are looking for future growth.
The hours for this role are between 8 am – 7 pm, Monday to Friday. This role is based in West Auckland.
The ideal candidate will have great communication skills and be able to communicate with customers in fluent English and Mandarin and/or Cantonese. We are looking for a critical thinker who can think on their feet to come to a solution for the team quickly. We are looking for someone with at least 3 years of customer service leadership experience, this could be from a retail or contact centre environment. Experience in leading a small team is critical. Our client will invest a huge amount into the future of the successful candidate, we are looking for people that are committed to this opportunity and passionate about growing the business. Customer experience is important and we are looking for people that can deliver amazing customer service whilst in a high-pressure situation.
Other critical requirements are
Full New Zealand work rights and the ability to accept permanent employment.
Attention to detail and organisations skills
PC proficiency and good typing skills
To find out more, please get in touch with Abbie Gavin on 027 391 6055 for a confidential chat.We are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we apologise. For us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant promptly and we will respond to you as quickly as possible.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people, and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…