Support Administrator

Full Time

Job Description:

Our client is a master in GPS fleet management technology. They are looking for a driven, fast learner with flare and energy to join their highly motivated and close knit team. As the Support Administrator your primary focus will be to answer any enquiries that come through to the company with the goal of delivering the best possible customer experience. As the first port of call for client interactions, you will need to be able to think on your feet, react quickly and have an innate ability to understand the needs of your clients. You will also be supporting the forward-thinking team of five within the office.

This position is a full time role, Monday to Friday based in Rosedale on the North Shore. We are looking for someone that has confidence and can interact with lots of different people across their business and their customer base. In return you will be offered a competitive renumeration package, a fabulous work culture and a career with a company that will set you up in terms of progression.

The perfect candidate will be

Friendly, confident and a keen problem solver

Excellent communication skills, both written and verbal

Demonstrates a high level of initiative

I resourceful and enthusiastic

Key responsibilities

Handle all support calls with an open mind and high level of customer care

Keeping general account managers in the loop with customer enquiries and issues

Manage and resolve all support tickets and emails

Support CRM and Job management software administration

Booking and organising new system installs and liaising with contractors

Detailing and writing up support calls and passing all relevant information over to account managersEnsuring support centre content is continually updated

If you feel like you are a good fit for this role please submit your cover letter and resume to this advertisement.

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