Service Desk Quality Assurance Analyst

Auckland
Contracting
Beyond Recruitment





Job Description:

We are looking for an experienced leader in a high performing service desk environment to work for this international brand.

Duties will involve

Checking the quality of calls, chats and tickets logged by the service desk

Training new staff members

Updating training documentation

Playing an active role in the Service Desk team to ensure customer satisfaction is met

Mapping service desk processes and policies

To be considered you must

Have excellent written and verbal communication skills

Have prior senior level experience within a Service desk environment

Have prior experience Training and mentoring service desk staff

ITIL experience

Have experience in writing process documentation

Have used Service NowHave a positive, can-do attitude where the customer experience is of paramount importance

If you think you can hit the ground running, and have prior experience in the above, please APPLY now with your cover letter and CV.

Ref: 108795

Emma Wadsley emma.wadsley@beyond.co.nz

Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities.

Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities.

Visit www.beyond.co.nz for more roles and information.

NB: While all candidates will be reviewed, only shortlisted candidates will be contacted. Candidates who have the legal right to work in NZ are invited to apply. Due to high volume of applications only shortlisted candidates will be contacted.

Apply Now

Hi I'm Mignon, I manage this role. See more of my jobs here.

Similar Jobs

Posted on: 

14/04/2021