Service Delivery Supervisor

Beyond Recruitment

Job Description:

Competitive Salary + Incentives

Fun working environment

Managing a team of service delivery people

An exciting opportunity exists for you to join a leading independent NZ commercial cleaning company known for delivering exceptional high standards in service delivery. Reporting to the Service Delivery Manager, the main purpose of the role is to supervise the service delivery team and to ensure that each customer enjoys the very best customer service experience.

About the role

KPI driven working environment

Accurate reporting and compliance

Adherence to policies and processes

Scheduling / Rostering management

Focus on risk mitigation

Team coaching, training and performance management

Driver of Health & Safety initiatives

10 direct reports

Requirements to be successful

Valid full, clean NZ driver’s license

Previous proven experience supervising a remote team

Up to date knowledge on NZ Health & Safety

Customer Service centric

Complaints resolution skills

Complaints resolution skills

Exceptional communication written and spoken

If you are self-motivated, have a positive attitude with strong customer service principles, this might be the perfect opportunity for you to take your career to the next level. Your sound analytical, problem solving skills coupled with an NZ Certificate in Business and/or Health and Safety will be an asset in this role.

Get in touch today by hitting the APPLY button to register your interest in this amazing opportunity sure to take your career to the next level.

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