Service Delivery & Operations Supervisor - Karori
About the Company
NZ owned and operated, you will be joining a complex operating environment with huge emphasis on service delivery. This is a business with goals – striving for constant improvement and providing an opportunity to have a voice in your area of expertise.
About the Role
You will be responsible for the day-to-day management of drivers and driver operations. A key focus will be continuous improvement across the key areas of Customer Service, Health & Safety and punctuality & reliability.
Your responsibilities will include
Supervision of drivers and responding to queries and requests from drivers and the customer service team.
Scheduling and workforce allocation to ensure on-time running of operations.
Monitoring sign-in/sign-out processes, absenteeism, sick leave and arranging & allocating cover or standby resources.
Day-to-day checking of compliance and Health & Safety protocol.
Following lost property processes.
Working with and reporting to the Operations and Service Manager.
To be considered for this role, I am looking for the following
Supervisory or workforce planning experience in transport, freight, logistics, a blue-collar environment or similar.Analytical & reporting skills, and attention to detail.
Strong interpersonal & communication skills and the ability to build relationships with a variety of stakeholders.
Resilience, versatility and the ability to work at pace.
A full, clean drivers licence.
We are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we apologise. For us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant promptly and we will respond to you as quickly as possible.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people, and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Georgia Irvine 0276453855
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.