Duty Manager/ Reception

Madison Recruitment

Job Description:

Our client is a successful hotel based in Highbrook. Opened in 2013, they have 120 apartment rooms which consist of studios, one Bedrooms and two Bedrooms. In the central hub of East Tamaki business area, with more and more businesses popping on a continuous companies moving in.

We are looking for an experienced, flexible, keen and confident person to join our company, dealing with customers in their front of house reception for our Serviced Apartments with Duty Management responsibility.


Guest check ins and check outs

Handle reservation calls and make accurate reservations

Cash and credit handling

Assisting with guest inquiries and requests

Ensuring the hotel is running smoothly

Coordinate with other departments, particularly liaising with housekeeping

Customer/Pricing and sale skills

Coordination of supplies and deliveries

The successful applicant will be

Demonstrate previous experience in front line Receptionist/Hotel role

Utilize available resources to provide excellent guest satisfactionWell-presented, energetic and highly motivated

Intuitively understands customers’ needs

Proactive, confident and with a warm and friendly personality

Well organised, with the ability to multitask

Thorough, accurate execution of business processes, reliable and dedicated

Thorough, accurate execution of business processes, reliable and dedicated

Able to work independently unsupervised and within a tight team

A quick learner and outcome focused

Have excellent English language skills both written and verbal

Be familiarised with using internet-based applications as well as experience with Microsoft Office

Hours of operation are

Posted on: 

31/07/2020 0:00

Office Address: 126 Vincent Street, Auckland.

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