Digital Enablement Manager

Auckland
Tribe Recruitment ltd
Permanent





Job Description:

About the Role

This is an exciting role, where you will be required to keep up the pace with ever growing digital interactions and CX expectations. Responsibilities include

The ability to deliver the omni-channel strategy, through a digital first self-service model

Leading the Digital Enablement team to provide excellent customer experiences through the efficient creation of compelling digital content and continuous improvement of digital channels

Accountable for developing and overseeing the UX and UI strategy, including external vendors, content strategy across all digital customer channels

Ensuring there is strong communication and collaboration within the CX Delivery team, Customer and Digital Experience group and the wider CX division

Drive operational effectiveness and efficiency by optimising business processes and building strong relationships with all key stakeholders

About You

You will bring

Bold ambitious, someone who looks for innovative ways to deliver business outcomes

A superior communicator with a growth mindset

Ability to be customer oriented while maintaining a delivery focus

An agile team player through and through, you are dedicated to continually improve processes to achieve high quality outcomes

Adept at relationship-building, maintaining effective partnerships, and influencing without positional authority.About the Company

Our focus starts with our customers - our vision in this space is fully supported by our CEO and leadership teams. We know what we do on the inside shows up on the outside and this role plays a huge part in achieving our goal to become more customer centric and create world class customer experiences.

Apply Now!

Here at Tribe, we are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we’re sorry for that.

In order for us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant in a timely manner and we will respond to you as quickly as possible. Thanks so much for your patience during this time.

In order for us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant in a timely manner and we will respond to you as quickly as possible. Thanks so much for your patience during this time.

Micha Swallow – 027 616 3108

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.





Posted on: 

28 April 2021