Customer Service Representative

Auckland - West
Permanent
Triangle Recruitment

Avondale - beat the traffic

Amazing company culture

Varied role

Job Description:

Want to be part of a high performing team?

Located in Avondale, this high performing Medical equipment company really believe in looking after and valuing their team. They have a long history of innovation, continuous improvement and excellence in customer service and getting their high quality products to their destinations in a deadline driven environment.

You will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued clients. You will be a team player as part of a team of 15, with a strong work ethic and experience delivering high levels of customer service, call handling, order processing and administration skills. You’ll manage a wide variety of customer queries.

Your main responsibilities will be

Answer customer calls to handle general product and order queries

Manage and resolve customer complaints to resolution or re-direct appropriately

Accurately manage and maintain client records within systems aligned to company procedures

Ensures all client requests and orders are completed in line with company procedure

Demonstrate sound knowledge to support clients with correct information on the range of services and products

Administration, order processing, email relevant correspondence, data base entry

To be successful you will have

Excellent customer service skills and experience to deliver in a high service delivery model

Ability to problem solve with customers

Solid administration, data entry and order processing experienceExcellent communication skills, phone manner and written emails to customers

Ability to prioritise and coordinate and complete follow up and customer resolutions

Strong team player with a high work ethic and collaboration with the broader teams

High level of attention to detail and committed to doing things correctly

You will be given an excellent induction, include the opportunity to spend time in other areas of the business so you can gain a greater understanding of the products, company culture and company mission and how important your role is within the organisation.

You will be given an excellent induction, include the opportunity to spend time in other areas of the business so you can gain a greater understanding of the products, company culture and company mission and how important your role is within the organisation.

If you have a minimum of 3 years experience in a Customer Service Role in a order processing environment and have top interpersonal communication skills then please apply now. Competitive salary, company lunches and profit based quarterly bonuses are on offer. ]]>







Posted on: 

Wed, 23 Dec 2020 00:00:00 +1300

Office Address: 126 Vincent Street, Auckland.

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