Customer Service Representative
Healthcare contact centre
We're on the look out for an experienced customer service representative with great communication skills and a high level of attention to detail to join a busy contact centre environment based in the health sector on Auckland's North Shore.
This position will be responsible for processing incoming internal and external calls within this large organisation and also dealing with some patient inquiries. Training will be provided and we are looking for someone available to start immediately.
While most of the shifts will be in normal working hours, you will also need the flexibility to work the occasional late shift/graveyard shift as you will be on a rotating roster with the team.
The successful candidate will ideally boast the following
Excellent communication skills with an ability to deal with queries and complaints
The ability to keep cool and calm under pressure
Previous experience in a call centre environment
Switched on, adaptable with the ability to hit the ground running
Highly accurate and meticulous in their quality of work
Intermediate to advanced MS knowledge and the ability to pick up new systems quickly
Health sector experience preferred as you be exposed to medical terminologies
This position is a temporary role beginning ASAP and will keep the successful candidate busy for 6 months with the potential to go permanent!
If this sounds like you please apply ASAP! ]]>