Customer Experience Specialist
About the Role
The role of Customer Experience Specialist exists to put customers at the heart of everything this company does! Deliver customer experiences that align with the company’s goals, vision, and values!
Your day to day in this role will look as follows
Assisting with customer enquiries over the phone, via email and live-chat
Promote company culture, vision, and values
Ensure regulatory and legal compliance is adhered to
Co-ordinate and schedule service appointments
Resolve customer complaints
You will be required to assist with any additional work in the scope of your role as required.
This role has rostered Monday – Saturday hours starting from 10am – you will be working 5 days full-time. You will be able to discuss preferred shift options with Team Leaders, and even have the opportunity to work from home at times!
I am looking for someone with previous experience in a contact centre or phone based customer service role and understands what it means to deliver excellent customer service!
In addition to this above, we also look for those who don’t take themselves too seriously, cares about what they do, and someone who isn’t afraid to tackle different customer queries.
About the CompanyThis opportunity is with an innovative and dynamic NZ business. This is an award-winning organisation that is now seeking a new member due to outstanding growth. We need an AWESOME & COMMITTED Customer Experience Specialist to join the team in their continued success.
We are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we apologise. For us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant promptly and we will respond to you as quickly as possible.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people, and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Georgia Irvine 0276453855
Georgia Irvine 0276453855
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.