Collections Officer

Auckland
Madison
Full Time

Job Description:

Fluent in Samoan and English would be advantageous

Competitive salary package

Manukau location – free onsite parking

About the company: A provider that strives to be the preferred finance provider in offering personal loans and quick and easy finance options.

About the job: As a Collections Officer you will be making outbound calls to assist customers with their bad debt, arrange manageable payment options and improve cash flow.

Day to day you will

Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’

Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment schedule

Utilise track and trace options to locate customers and update customer contact details

Negotiate with customers to agree on payment plans

Answer any incoming calls related to payment arrangements

Communicate effectively with internal and external customers

Hours: Monday – Friday, standard business hours

Start: ASAP, we will be flexible with notice periodsBenefits

Tight knit team offering a supportive work environment

Free parking on site and nearby the office

Competitive salary

About you

About you

Previous collections experience

Fluent in Samoan and English would be advantageous

Ability to have tough conversations whilst remaining empathetic and outcome focused

Proven negotiation skills

Conflict management experience

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