Client Service Advisor

Christchurch
Madison
Full Time

Job Description:

Are you interested in career progression and self-improvement? This is a brilliant starting point. As a member of the Te Whakatairanga Service Delivery team, you will gain invaluable insight, you’ll build relationships within the organisation, and you will be well supported by a well-established and experienced leadership team.

This is not your average call centre role, so we need outstanding people.

Our Client Service Advisors will be able to

Handle stressful and emotionally difficult situations with a level head and sensitive approach

Communicate and build rapport with a diverse variety of people

Demonstrate their exemplary verbal and written English skills

Listen to what people need, analyse information quickly and give concise, complete and correct advice for the issue at hand

What we can offer

Ongoing training, support and coaching to enable your success and professional development

A supportive and collaborative work culture

The satisfaction of knowing that you are providing an essential service and helping “Grow New Zealand for All”, every day

Brand new, modern, and earthquake-safe contact centre

A diverse role where you will always be learning

Wellbeing benefits – discounts/contributions towards gym, health insurance, eye care, lifestyle leave

To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, and proven experience in a customer service environment.

The Ministry of Business, Innovation and Employment Service Centre needs people who are switched on. We represent 27 business units which encompass 57 tollfree lines within and outside of MBIE, and we need people who can think on their feet and deal with a diverse and varied range of the New Zealand public on many different topics.

As a Client Service Advisor for the Ministry of Business, Innovation and Employment, you will assist clients in meeting their statutory obligations and help them navigate the services available to them through MBIE and wider Government. It will be your role to ensure that every contact is an opportunity for businesses and consumers to acquire information, education and encouragement that will assist them in resolving their queries.

To apply for this role, click on the “Apply” button and your application will be reviewed within 24 hours (Monday – Friday).

Please note you must be free to attend an Assessment Centre over the next 2-3 weeks. If you have any specific queries about this role, please contact the Madison team on 03 366 6226 or lorrin.mcneill@madison.co.nz.

Please note you must be free to attend an Assessment Centre over the next 2-3 weeks. If you have any specific queries about this role, please contact the Madison team on 03 366 6226 or lorrin.mcneill@madison.co.nz.









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