Claims Consultant

Auckland
Madison
Full Time

Job Description:

Start your new role on 18th or 25th May

Hybrid work from home & office-based role

Insurance discounts, retailer discounts, health & wellbeing program

Long list of benefits & competitive salary

About the Company: Madison has partnered with IAG, a large and well-known insurance company, seeking the best customer service people to be the first point of contact for all customers. IAG is all about delivering exceptional service, their people drive their success. Sustainability and being socially conscious is front of mind and innovation and change is constant for this organisation.

About the Role: As a Claims Consultant you are responsible for resolving and responding to customer claims through a range of communication channels. You will liaise with internal and external customers and suppliers and follow settlement process. You will provide claims advice, processing, and settlements for consumer and/ or the Bank’s products and services.

Day to day you will

Take phone calls from IAG customers to lodge or with a query about their claim, starting out with motor claims, and building on your experience with other types of insurances from there

Initiate the claims settlement process by liaising with the appropriate internal or external department

Manage the claim from start to finish

Proactively communicate with customers regarding the progress of their claim

Handle all customer queries in the first instance where possible

Provide proactive customer service by being solutions focused

Adhere to all company policies and processes and that all claims are handled in line with expected standardsRead more at www.madison.co.nz/iag

Two start dates: 18th and 25th May 2021

Starting Salary: $46,000 per annum + Benefits

The hours

Opening hours are Monday – Friday 8am – 8pm and Saturday & Sunday 9am – 6pm

Opening hours are Monday – Friday 8am – 8pm and Saturday & Sunday 9am – 6pm

Flexibility is required to work any time during the opening hours

37.5 hour work week

You will work one weekend day per fortnight

The benefits

Ongoing training and career development

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