Business Provisioning Coordinator
About the Company
This business is in the NZX top 50 Index and is a true leader in their market. A household name, they are on a mission to transform and challenge the status quo, ensuring that the customer is at the forefront of every decision and interaction!
About the Role
As the Provisioning Coordinator, you will be responsible for processing, coordinating and ensuring successful delivery of customer service requests to meet business SLA’s.
This is a varied role and requires someone with excellent customer service, technical aptitude and someone who is naturally curious!
The day to day of this role will vary between supporting end customers and your business partners – therefore building relationships and excellent communication is a must in this role.
Some of your duties will include
Interpret customer requests and ensure delivery of the customer requests
Create, process, issue and complete service orders.
Process, co-ordinate and track the customer request to ensure that customer’s expectations are met.
Provide the customer with regular feedback on work in progress, where appropriate.
Ideally you would have experience in a telecommunications background and / or in a contact centre environment where you have been responsible for handling a high volume of calls. You must have excellent communication skills, be a strong problem solver and have strong numerical skills. Agility, empathy, patience and clear communication are essential qualities our client is looking for.
Apply Now!We are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we apologise. For us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant promptly and we will respond to you as quickly as possible.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people, and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Georgia Irvine 0276453855
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.