Auckland Sales Manager
Auckland
Permanent
Job Description:
About the Role
The business you will be joining is well known in the telecommunications industry, have multiple well-regarded brands and are passionate about delivering excellent customer service.
In this role, you will be joining a team of customer-centric agents where you will be providing customer support and level 1 helpdesk support. The nature of the calls will either be related to residential billing, technical queries, troubleshooting customer faults and providing end to end customer support.
The hours for the role will be 40 hours per week, roster rotational and you will receive your roster 4 weeks in advance. The organisation work on a 7 day roster.
Their operating hours are
Monday to Friday 8am – 10pm
Saturday – 8am – 8pm
Sunday – 10am – 8pm
You will be required to work 1 day in the office, and the other 4 days at home. You will be provide all the equipment to do you role successfully!
Reporting to the Team Leader, you will be charged with
Contacting customers who are experiencing faults or issues with their broadband
Handle and resolve incoming technical queries over phone, email and live chat
Manage customer queries and complaints
Logging faults as requiredIn return, you will receive 3.5 weeks of training to ensure you are successful in this role and you will have the opportunity to build strong relationships with key internal and external stakeholders.
About You
You will have experience working in customer service whether that is in a retail, call centre or have recently graduated and you’re looking for your first role in a customer facing role.
Key things we require
Excellent communicator with the ability to build strong relationships
Excellent communicator with the ability to build strong relationships
Great written communication skills
Intermediate Microsoft office skills
Able to start on the 25 th of January 2021
Access to an ethernet cable! We require you to be able to plug in your laptop to your modem to ensure stability connectivity
Mobile phone